About the role

Create/Change is looking to build a pool of experienced Service Designers for future contractor opportunities.

We are looking for experienced practitioners with typically 3+ years of technical experience.

You’ll lead the design of new policy, products and services. You’ll design these end-to-end, ensuring they simultaneously solve whole problems for users while delivering against business/policy objectives

We typically work in agile, multidisciplinary teams. We value people skills highly. You will need to be generous, insightful, empathetic and have a commitment to creating capability for our clients.

Typical project responsibilities

• Define & validate new service propositions by understanding user needs and business/policy objectives
• Lead on design workshops and design sprints with the team, stakeholders and users
• Rapidly design and test prototypes with users
• Create buy-in through presentations, workshops and documentation
• Ensure design recommendations are communicated effectively to everyone who needs to understand them through compelling design artefacts such as service maps, models and blueprints
• Help to define vision and outcomes, shaping strategy and influencing long-lasting change

What we're looking for

If you don’t see yourself exactly in this description, don’t let that put you off! We’re interested in transferable skills and people who’ve gained their experience in different ways.

Skills

• Typically 3+ years experience in creating or transforming public services (or transferrable skills from another sector)
• Expertise in a wide range of design and prototyping techniques
• A strong storyteller who can create/validate well-evidenced propositions and get buy-in from stakeholders
• Skilled at communicating complex idea in a straightforward way, verbally and through documents and presentations

Experience

You will be able to show case studies with large organisations or programmes where you led a strand of the delivery. We want to see evidence of:

• Working with policy or operational teams in large organisations
• Working as part of an agile, multidisciplinary team
• Working with stakeholders in complex operating environments

Mindset

• Curious - interested in people, organisations and change
• Resilient - aware that real change is uphill work and can take a long time
• Strategic - can look beyond tactical solutions to see opportunities for system change
• Strong ideas, loosely held - able to chase a hypothesis with real conviction but also pivot quickly if the evidence is pointing a different direction.
  

About Create/Change

Create/Change works with government and other large organisations to design new products, services & policy.

Last year we were named as one of the 50 fastest-growing GovTech companies in the UK but we’re still small and independent, with the freedom to work on projects that fit with our values.

The kind of work we’re already winning

// Incentivising sustainable farming

Working with Defra’s policy teams farmers and land managers, we led a Discovery and Alpha on the Sustainable Farming Incentive, exploring how government can incentivise the farming industry to adopt sustainable practices and reduce its reliance on subsidies.

// Digital learning for low-skilled adults

We led a partnership with DfE and Open University to explore the best technologies for teaching low-skilled, low confidence adults. Working with over 200 users, we researched adaptive learning, curriculum content and tutor support through digital prototypes.

// AI-driven search for Government

The volume of unstructured information held by government is vast: imagine a stack of paper 20,000 miles high in the centre of Whitehall. Working with Cabinet Office we’ve prototyped machine learning and natural language processing tools to make the knowledge in these documents transparent and accessible.

Equal Opportunities

Create/Change is committed to eliminating discrimination and encouraging diversity and equity amongst our team. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.