Create/Change works with government and other large organisations to design new products, services & policy.

We have been named as one of the 50 fastest-growing GovTech companies in the UK but we’re still small and independent, with the freedom to work with clients that fit with our values.

About the work

Create/Change is looking to expand its pool of experienced product managers for future permanent opportunities as part of our growing digital specialists community.

We are looking for practitioners with typically 2+ years of product management experience, ideally in consultancy or in the public sector. You’ll work with teams to solve complex organisational problems and realise opportunities. You’ll work with stakeholders to set a product vision and steer the team throughout the work. You’ll advocate for the user and balance user with organisational needs and deliverability.

You’ll work on complex problems, leading solution development and setting direction. You’ll often have to bring stakeholders on a journey and sometimes navigate difficult conversations. You'll advise clients on the best way to design new products, services or policy.

We typically work in agile, user-centred multidisciplinary teams - often with less experienced public servants. Where we have members of the client team embedded, it will often be your responsibility to help upskill them in product management. For all these reasons, we value people skills highly. You will need to be generous, insightful, empathetic and have a commitment to creating capability for our clients.

Typical project responsibilities

• Define vision and outcomes, shaping strategy and influencing long lasting change

• Defining and leading the approach to identifying, investigating, analysing and communicating complex business problems and opportunities

• Ensuring the approach and execution aligns with client strategy, objectives and required outcomes and satisfies client governance and assurance needs

• Develop insights using quantitative and qualitative research/analysis techniques

• Design and lead stakeholder interviews and workshops

• Understand options and feasibility

• Make tactical and strategic recommendations and ensure these are communicated effectively through compelling presentations, workshops and documentation

The kind of work we’re already winning

// Incentivising sustainable farming

Working with Defra’s policy teams farmers and land managers, we led a Discovery and Alpha on the Sustainable Farming Incentive, exploring how government can incentivise the farming industry to adopt sustainable practices and reduce its reliance on subsidies.

// Digital learning for low-skilled adults

We led a partnership with DfE and Open University to explore the best technologies for teaching low-skilled, low confidence adults. Working with over 200 users, we researched adaptive learning, curriculum content and tutor support through digital prototypes.

// AI-driven search for Government

The volume of unstructured information held by government is vast: imagine a stack of paper 20,000 miles high in the centre of Whitehall. Working with Cabinet Office we’ve prototyped machine learning and natural language processing tools to make the knowledge in these documents transparent and accessible.

What we're looking for

We favour T-shaped, multidisciplinary people. Although we’re looking for a specialist in product, you’ll also be expected to have a strong understanding of user research, UX/interaction design and service design and content design.

Skills

• A powerful storyteller who can produce compelling, data-driven insights and get buy-in from senior stakeholders

• Typically 3+ years experience in creating or transforming public services (Central Government, Health, Higher Education preferred)

• Skilled at communicating complex idea in a straightforward way, verbally and through documents and presentations

• Understanding of lean startup/MVP and other experimental approaches to product management

• Expertise in a wide range of product management techniques - impact mapping, roadmapping etc.

• Understanding of user research and other design disciplines

• Understanding of organisational standards and processes for business case development, benefits realisation, funding decisions, programme and project governance.

• The ability to lead teams and coach/mentor more junior practitioners

Experience

You will be able to show case studies with large organisations or programmes where you product managed a strand of the delivery. We want to see evidence of:

• Working as part of an agile, multidisciplinary team

• Working with stakeholders in complex operating environments

• Working with policy or operational teams in large organisations

Mindset

• Curious - interested in people, organisations and change

• Resilient - aware that real change is uphill work and can take a long time

• Strategic - can look beyond tactical solutions to see opportunities for system change

• Strong ideas, loosely held - able to chase a hypothesis with real conviction but also pivot quickly if the evidence is pointing a different direction.

Equal Opportunities

Create/Change is committed to eliminating discrimination and encouraging diversity and equity amongst our team. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.